Privacy Policy – New Life Clinic

1. INTRODUCTION

1.1. This Privacy Policy defines the rules for using personal data and information provided by Users when visiting the website of the Medical Center LLC “AIMC New Life” (Limited Liability Company “Adventist International Medical Center “New Life”) – https://newlifeclinic.kiev.ua (hereinafter – “Website”), as well as when using medical services of our healthcare institution. The document is intended to inform Users about the principles of collection, processing, storage, and transfer of personal data.
1.2. The Medical Center LLC “AMMC New Life” (hereinafter – “Medical Center”) adheres to the principles of confidentiality and protection of information received from patients and Website visitors (hereinafter – “Users”). This Privacy Policy is based on the provisions of the EU General Data Protection Regulation (GDPR), the Laws of Ukraine “On Information,” “On Protection of Personal Data,” and other Ukrainian legal acts.
1.3. The Medical Center guarantees the protection of personal data and takes all necessary measures to prevent unauthorized access, including when using the Website, mobile applications, and other online services (hereinafter – “Services”).

2. PURPOSE OF PERSONAL DATA PROCESSING

2.1. The Medical Center processes Users’ personal data for the following purposes:

to provide healthcare services;
to implement legal and contractual relations in accordance with the Charter and Ukrainian legislation;
to improve the quality of services and customer experience;
to conclude, execute, modify, or terminate contracts and agreements;
to communicate with Users (online appointments, consultations, feedback);
to protect the lawful interests and security of the Medical Center.

3. COLLECTION OF PERSONAL DATA

3.1. Personal data are information about a User who is identified or can be identified.
3.2. The Medical Center may process the following categories of data:

contact information (full name, date of birth, phone number, e-mail, etc.);
data provided through social media when interacting with Services;
information for subscriptions and newsletters;
reviews, messages, or data that the User leaves on the Website;
other information provided voluntarily.

3.3. When using the Website, technical data may also be automatically stored, including IP address, browser data, cookies, browsing history, and requests to the Medical Center.
3.4. Users are required to notify the Medical Center about the need to update or correct their personal data.
3.5. To improve service quality, the Medical Center may record telephone conversations.

4. USE OF PERSONAL DATA

Users’ data are used for:

creating a user account or record;
providing requested Services;
informing about results, appointment reminders, notifications about promotions;
ensuring the operation of the Website and technical support;
sending newsletters (with an option to unsubscribe);
analyzing and improving the service;
preventing fraud and ensuring security.

5. DISCLOSURE OF PERSONAL DATA

5.1. The Medical Center does not disclose personal data to third parties without the User’s consent.
5.2. In certain cases, disclosure may occur – for example, to insurance companies or other partners in accordance with applicable law.
5.3. Disclosure without the User’s consent is allowed only in cases explicitly provided by law.

6. PROTECTION OF PERSONAL DATA

6.1. Data are stored on secure servers with restricted access. Medical Center employees have access only within the scope of their duties.
6.2. Transmission of data over the Internet carries certain risks; therefore, full security cannot be guaranteed.
6.3. The Medical Center is not responsible if the User voluntarily provides access to their data to third parties.

7. POLICY UPDATES

The Medical Center may update this Policy from time to time. The updated version is published on the Website. Users should periodically check the document for relevance.

8. USER RIGHTS AND OBLIGATIONS

Users have the right to obtain information about the processing of their data and exercise other rights provided by law.
Users are obliged not to mislead others, not to disclose their data to third parties, and not to process other Users’ data without permission.

9. USER CONSENT

By using the Website or other Services of the Medical Center, the User confirms that they have read and agree to the terms of this Policy. If the User does not agree, they must stop using the Services.

10. COOKIES

Session and persistent cookies are used to help identify the User’s browser. Cookies do not harm devices and can be deleted by the User. By using the Website, the User consents to the use of cookies.

11. CONTACT INFORMATION

For all questions related to the Privacy Policy or the use of the Website, you can contact us at: +380443311086, +380956520934, via the feedback form, or through other contact channels provided on the Website.

Privacy Policy – ​​New Life Clinic

Privacy Policy – New Life Clinic